Shipping policy

Fast and reliable delivery with DHL/EUB

 

Items that can be delivered are usually with you within 5-15 working days.

 

 

Hints:

 

* Shipping time is estimated and starts from the date of shipment and not the day of order and may be longer than expected due to invalid address and other causes.

 

* Please ensure all delivery information is correct. If there is incorrect or missing information, we may contact you to update delivery information, which may result in delays in delivery.

 

* Please send us a ticket within 2 months after shipment if you didn't get your package successfully. One of our employees will answer you within the next 24 hours. Complaints will no longer be accepted after this 3-month period.

 

 

 

return procedure

 

You can return some items within 20 days from the order. (To get the return address, please contact our customer service: support@fireonfootball.com)

 

 

 

Hints:

 

* The following items cannot be returned or exchanged: bodysuits, lingerie & nightwear, jewelry and accessories (except scarves & bags).

 

* Items must be returned in their original packaging and in perfect condition.

 

* If you return an item without informing our customer service, our quality department will consider this item non-returnable.

 

* Refunds are usually made within 3-5 business days of your return being delivered. Once the refund has been made, a confirmation email will be sent to you.

 

* Please do not return to the attached address on the shipping package. It is not our return address, otherwise it would affect your return process.